摘要
自从我国实施了改革开放的经济发展政策以后,我国便走上了社会主义市场经济的发展道路。而时至今日,我国的社会主义市场经济已经经历了将近三十多年的发展历程。在这一段较长的时期内,我国的社会主义市场经济发展水平一直处于不断增强和提高的状态。随着我国社会主义市场经济的发展水平不断提高与增强,我国社会经济体系的经济产业种类也变得越来越多样化和丰富化。比如服务行业就已经成为我国社会主义市场经济发展体系中不可或缺的重要组成部分,并且发挥着越来越重要的积极性作用。而在整个服务行业中,酒店行业又是能够起到核心的、举足轻重的作用地位。它的积极良好可持续发展对于我国社会经济的发展与繁荣,甚至是整个国家社会的发展与进步都是能够起到巨大的现实作用意义。
本文正是要以我国社会经济发展体系服务行业中的酒店行业为重点实际案例研究对象,结合现代企业中人力资源管理方面的理论知识体系,重点阐述与分析一下BJ酒店,尤其是酒店人力资源培训体系设计的现状以及酒店内部的员工忠诚度的现状,并且总结归纳出部分酒店行业人员培训体系设计中存在的问题与不足之处,然后及时有效地提出可以采用的改进应对措施,以便能够更好地保持与提高我国酒店行业中广大员工的忠诚度,进而也能够更好地促进我国酒店行业乃至整个服务行业的发展,能够为目前酒店行业员工培训提供一些内容。
关键词:酒店,培训体系设计,员工忠诚度,企业文化
Abstract
Since my country was implemented under the leadership ofComrade DENG Xiaoping, in 1978 after the economic developmentpolicies of reform and opening up, it will embark on the road ofdevelopment of the Socialist market economy in China. Today, China'ssocialist market economy has been experiencing for almost more than 30years of development. Here for a longer period, the development level ofChina's socialist market economy has been in a State of constantlyenhancing and improving. With the development of China's socialistmarket economy has improved continuously and enhanced oursocio-economic systems of economy, trade and industry types arebecoming more and more diverse and abundant. For example, serviceindustries have become an indispensable part of the development ofChina's socialist market economy system, and enthusiasm has played anincreasingly important role. Throughout the service industry, the hotelindustry is able to play a central and important role. It's sustainable andpositive development for China's social and economic development andprosperity, and even social development and progress of the country as awhole is of great realistic significance.
This is to my social economic development system service in the ofhotel industiy for focus actual case research object, combines modernenterprise in the human resources management aspects of theoryknowledge system, focus described and analysis about my currently hotel,especially star hotel human resources training system design of status andhotel internal of employees loyalty degrees of status, and summaryantibody out my hotel industry personnel training system design in theexists of problem and insufficient of Department, then timely effective tomade can used of improved should measures,so that you can bettermaintain and enhance the loyalty of employees in the hotel industry inChina, and also to better promote China's hotel industry and thedevelopment of the service sector as a whole, ultimately on thesocio-economic development and prosperity of our country, as well as thedevelopment and progress of the entire international community has amajor initiative promoting and facilitating role.
Key words: Hotel, Design of training system, employee loyalty
目录
摘要
Abstract
第一章绪论
1.1研究背景
1.1.1理论意义
1.1.2现实意义
1.2研究内容和思路
1.2.1研究内容
1.2.2研究思路
1.2.3研究框架
1.3研究方法及创新点
1.3.1研究方法
1.3.2仓衞点
第二章研究理论与文献综述
2.1概念界定与理论基础
2.1.1概念界定.
2.1.2终身教育理论
2.1.3持续培训理论
2.1.4集体培训理论
2.2员工培训的研究综述
2.2.1员工培训的含义和目的
2.2.2员工培训的分类和步骤
2.2.3员工培训的专业方法
2.2.4员工培训的作用和意义
2.2.5员工培训的形式
2.3员工忠诚度研究综述
2.3.1员工忠诚度的含义和影响因素
2.3.2员工忠诚度的作用与意义
2.3.3忠诚度效应分析
第三章长沙BJ酒店案例研究
3.1长沙BJ酒店员工培训发展现状
3.2概念模型
3.3研究方法与评价指标
3.4问卷设计、发放与回收
第四章统计结果分析
4.1样本基本情况分析
4.2信效度分析
4.2.1信度分析
4.2.2效度分析
4.3各指标对员工忠诚度的影响
4.3.1基本知识培训对员工忠诚度的影响
4.3.2工作技能培训对员工忠诚度值的影响
4.3.3职业素质培训对员工忠诚度的影响
第五章结论与建议
5.1研究结论
5.2培训体系设计建议
5.2.1如何建立培训课程体系
5.2.3培训讲师队伍建设
5.2.4培训管理体系
5.3酒店培训体系设计创新
5.3.1针对新员工坚持开展新员工培训
5.3.2针对中基层管理者展开对口培训
5.3.3树标兵、立榜样,以“岗位明星、(半)年度评优”提升员工积极性与酒店服务质量
5.3.4增设员工兴趣班,丰富员工学习空间与业余生活
5.4提升酒店员工忠诚度建议
5.4.1具有激励作用的薪酬(含绩效考核)体系
5.4.2建立有效的沟通反馈体系,提高福利保障
5.4.3员工企业文化及福利的改变
5.4.4企业文化的丰富与改善
5.4.5建立后备人才库
5.5研究不足及未来研究方向
参考文献
致谢
